Booking Terms & Conditions
Contract
The contract is for a short-term holiday rental of the property specified on
the booking form made between the client and Cavere Property Management Ltd
("the property owners") and is binding from such time that booking is
made and inclusive of all the following conditions: By making a booking the client contracts on behalf of himself/herself
and all those in his/her party and represents that he/she has the authority to
accept these conditions on behalf of and binding upon all guests in his/her
party.
Bookings are accepted on the understanding that the property is taken for
holiday purposes only and that the number of people in each property is limited
to that entered on the booking form.
The client and any friends or family of the client visiting the property while
the client is staying there must adhere to the conditions of the contract,
including the rules and procedures contained in the information folder provided
in the property. If inviting friends to visit, the client must first seek the
permission of the owners.
Payment
A non-refundable deposit of 20% of the total cost of the rental is payable on
booking if the booking is made more than four weeks before the start of the
rental. Bookings are provisional until a deposit is received. The balance
shall be payable four weeks before the commencement of the rental. Non-payment
of the balance of the rent on or after the due date may be construed as a
cancellation of the contract by the client. Key collection details will be
provided when the full balance of rent is paid.
Security Bond
A returnable security bond of £150.00 is added to the final holiday payment.
This bond will be refunded within 1 week of the customers departure providing
the property is left in good order and the keys and parking fob and parking permit have been left in the property.
Payments by credit or debit cards
Cavere Property Management is an approved merchant for the acceptance of
payments by credit or debit card. We accept payment by Visa, MasterCard, &
American Express.
PCI DSS Compliance
Cavere take the security of your data and card details very seriously which is
why we do not store your card details either on paper or in any of our systems.
We are also PCI DSS compliant. PCI DSS are a set of standards to help
protect businesses and shoppers from data theft and fraud. It is
mandatory for all businesses to comply by obtaining a PCI certificate.
This applies to all types of card payments: online, by mail, over the
phone or using card machines
You can view our certificate by clicking on
the Trustwave logo in the footer of this site.
Cavere uses Sagepay as our payment service provider. All card payments are
transacted on Sagepay systems, either over the phone or by sending you a link
to the sage pay portal via an eInvoice.
Sage Pay has the highest level of card data security (PCI DSS Level 1
compliant) so our customers can trade with peace of mind that they are
protected against fraud. All transaction information inputted on to Sage
Pay’s systems is encrypted using 128-bit SSL certificates. You can be completely
assured that nothing you pass to Sage Pay’s servers can be examined, used or
modified by any third parties attempting to gain access to sensitive
information.
Cancellation
In the event of a cancellation within four weeks of hire period the total cost
is payable. All other cancellations will be subject to forfeiture of the
deposit paid.
Any cancellation made by the client for whatever reason shall be in writing and
addressed to the address on the website. On receipt of the notice of
cancellation Cavere Property Management Ltd will seek to re-let the property
for the period of booking. If a re-letting is achieved, Cavere Property
Management Ltd will refund money already paid by the client less rent for any
part of the period which was not able to be re-let and less an administration
charge of £40.
Period of Hire
Rentals commence at 3.00pm on the day of arrival and terminate at 10.00am on
the day of departure. Normal check in time is between 3.00pm and 4.30pm unless you have opted for a self-check-in which allows for increased flexibility.
The client should advise a time of arrival when confirming the
booking.
All arrivals on Sundays and Bank holidays are
subject to an additional charge of £25 housekeeping charge.
Meet and Greet Service
For customers who have requested that we meet you at the property upon check-in, a £15 charge will be added to your account. It is the guests responsibility to make contact with us up to 2 hours prior
to the agreed arrival time to confirm they are on schedule. If you have requested a meet and greet and you arrive late, this will be subject to an additional meet and greet charge of £25.
Meet and greets after 4.30pm, on Sundays and Bank holidays are
subject to a further charge of £10.
Right of Entry
Whilst respecting the reasonable privacy of the client, the owners reserve the
right to access all properties at all times, if necessary, for repairs and
emergencies.
Care of the Property
The client shall take all reasonable
and proper care of the property and its furniture, pictures, fittings and effects
in or on the property and leave them in the same state of repair, condition,
cleanliness and tidiness as at the commencement of the rental period. If for
any reason the guest is not satisfied with the accommodation, the housekeeper
must be notified immediately.
Breakages or Damage
The client is required to inform the owner of any damage or breakage in or
around the property promptly so that it can be repaired and replaced for the
next client. The client is bound to reimburse the owners for replacement,
repair or extra cleaning costs where reasonably demanded by the owners for
damage caused by the client.
Rules and Procedures
Clients are required to observe the rules and familiarise themselves with the
procedures contained in the information folder provided in each property.
Guests are asked to keep the noise to a reasonable level, particularly between
the hours of 8pm and 11am.
Smoking & Pets
Strictly no smoking or pets allowed anywhere inside the holiday accommodation.
Breach of this condition will incur a £50 fine.
Parking
Where a parking permit is provided it must be displayed prominently in
the vehicle. The permit and/or any car park entry fob must be left behind on
the day of departure. Failure to do so will incur a charge of £50.
Keys
All keys must be left behind on the day of departure. Failure to do so
will incur a charge for replacement locks and or keys.
Liability
The booking is made on the understanding that the property is available
on the dates stated. If for any reason beyond the control of Cavere Property
Management (e.g. fire, storm, flood, illness, sale or withdrawal of the
property) the property is not available on the date booked, Cavere Property
Management will use its best endeavours to provide alternative accommodation to
the guest and his/her party but cannot guarantee that such will be provided and
if such cannot be found or is not suitable then all monies paid by the guest
shall be returned in full. Cavere Property Management shall not be liable for
any loss, expense or inconvenience or otherwise resulting in such
unavailability or unsuitability and the guest shall have no claim against them.
Cavere Property Management will not be responsible for any change in
description of decoration or furnishings which may have taken place between the
time of booking and arrival.
Cavere Property Management shall not be liable for any act, neglect or
default or for the breakdown of any electrical appliances, nor for any
accident, damage, loss, injury, expense or inconvenience whether to person or
property which the guest or other person may suffer.
The owners are not liable for any loss or damage to any client's
property or any property belonging to a member of the client's party howsoever
caused. The client or members of his/her party cannot hold the owners liable
for any personal injury/death howsoever sustained where the owners and/or their
employees have used reasonable skill and care; and/or where caused by the fault
of the person(s) affected or any member(s) of their party (including inadequate
supervision of children); and/or where caused by the fault of a third party,
and/or where caused by an event that could not have been reasonably foreseen or
avoided.
