Booking Terms & Conditions

Contract


The contract is for a short-term holiday rental of the property specified on the booking form made between the client and Cavere Property Management Ltd ("the property owners") and is binding from such time that booking is made and inclusive of all the following conditions:
By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

Bookings are accepted on the understanding that the property is taken for holiday purposes only and that the number of people in each property is limited to that entered on the booking form.

The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit, the client must first seek the permission of the owners.

Payment

A non-refundable deposit of 20% of the total cost of the rental is payable on booking if the booking is made more than four weeks before the start of the rental. Bookings are provisional until a deposit is received. The balance shall be payable four weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client. Key collection details will be provided when the full balance of rent is paid.

Security Bond

A returnable security bond of £150.00 is added to the final holiday payment. This bond will be refunded within 1 week of the customers departure providing the property is left in good order.
 

Payments by credit or debit cards

Cavere Property Management is an approved merchant for the acceptance of payments by credit or debit card. We accept payment by Visa, MasterCard, & American Express. 

PCI DSS Compliance

Cavere take the security of your data and card details very seriously which is why we do not store your card details either on paper or in any of our systems. We are also PCI DSS compliant. PCI DSS are a set of standards to help protect businesses and shoppers from data theft and fraud. It is mandatory for all businesses to comply by obtaining a PCI certificate. This applies to all types of card payments: online, by mail, over the phone or using card machines  

You can view our certificate by clicking on the Trustwave logo in the footer of this site.

Cavere uses Sagepay as our payment service provider. All card payments are transacted on Sagepay systems, either over the phone or by sending you a link to the sage pay portal via an eInvoice.

Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind that they are protected against fraud. All transaction information inputted on to Sage Pay’s systems is encrypted using 128-bit SSL certificates. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Cancellation

In the event of a cancellation within four weeks of hire period the total cost is payable. All other cancellations will be subject to forfeiture of the deposit paid.

Any cancellation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancellation Cavere Property Management Ltd will seek to re-let the property for the period of booking. If a re-letting is achieved, Cavere Property Management Ltd will refund money already paid by the client less rent for any part of the period which was not able to be re-let and less an administration charge of £40.

Period of Hire

Rentals commence at 2.00pm on the day of arrival and terminate at 10.00am on the day of departure. Normal check in time is between 2.00pm and 4.30pm unless you have opted for a self-check-in which allows for increased flexibility.

The client should advise an estimated time of arrival when confirming the booking. This can be amended up to one week prior to arrival without charge.

All arrivals on Sundays and Bank holidays are subject to an additional charge of £25 housekeeping charge.

Meet and Greet Service

For customers who have requested that we meet you at the property upon check-in, a £15 charge will be added to your account. It is the guests responsibility to make contact with us up to 1 hour prior to the agreed arrival time to confirm they are on schedule. If you have requested a meet and greet and you arrive late, this will be subject to an additional meet and greet charge of £25.

Meet and greets after 5pm, on Sundays and Bank holidays are subject to a further charge of £10. 

Right of Entry

Whilst respecting the reasonable privacy of the client, the owners reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. If for any reason the guest is not satisfied with the accommodation, the housekeeper must be notified immediately.

Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client. The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

Rules and Procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in each property. Guests are asked to keep the noise to a reasonable level, particularly between the hours of 8pm and 11am.

Smoking & Pets
 
Strictly no smoking or pets allowed anywhere inside the holiday accommodation. Breach of this condition will incur a £50 fine.
 

Parking

Where a parking permit is provided it must be displayed prominently in the vehicle. The permit and/or any car park entry fob must be left behind on the day of departure. Failure to do so will incur a charge of £50.

Keys

All keys must be left behind on the day of departure. Failure to do so will incur a charge for replacement locks and or keys.  

Liability

The booking is made on the understanding that the property is available on the dates stated. If for any reason beyond the control of Cavere Property Management (e.g. fire, storm, flood, illness, sale or withdrawal of the property) the property is not available on the date booked, Cavere Property Management will use its best endeavours to provide alternative accommodation to the guest and his/her party but cannot guarantee that such will be provided and if such cannot be found or is not suitable then all monies paid by the guest shall be returned in full. Cavere Property Management shall not be liable for any loss, expense or inconvenience or otherwise resulting in such unavailability or unsuitability and the guest shall have no claim against them.

Cavere Property Management will not be responsible for any change in description of decoration or furnishings which may have taken place between the time of booking and arrival.

Cavere Property Management shall not be liable for any act, neglect or default or for the breakdown of any electrical appliances, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the guest or other person may suffer.  

The owners are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused. The client or members of his/her party cannot hold the owners liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided. 

© Cavere Property Management Ltd

York-Holiday-Apartments is a trading style of:
Cavere Property Management Ltd - Company Number 06741725
Registered Address 10 Precentors Court, York, YO1 7EJ

Cavere Property Management Ltd